The successful deployment of a VoIP system doesn’t have to be a guessing game. However, it can be difficult to ask the right questions when getting started to make sure no last minute issues will pop up for the technician, especially if the managed service provider is coordinating the program rollout from a remote location . Below are three questions that target common issues with VoIP deployment. Ask these of the end-user in advance to help technicians prepare to do their best work.
1. What is the end-user’s Internet setup?
You might know that in order for a VoIP system installation to work, the end-user’s IP address must be static. If the client’s LAN utilizes more than one network, there will be issues with VoIP installation because a computer’s IP address can change when connecting to a new network. The bandwidth of the local network must also be strong enough to support surges in call traffic. Not to mention, if the WAN links are too weak, packets will be noticeably delayed. Take time to assess the end user’s existing equipment, routers, wiring, etc, to ensure that everything is up to par. If they don’t have someone on-site that can answer these questions, it might be time to consider a pre-work site survey.
2. What are your client’s business needs?
There are different VoIP models out there, so knowing your client’s business needs now and in the future will help you guide them towards the best option. The technology is great but without an understanding of the client’s corporate objectives, you’ll have too many unstable variables that can affect the future usage and requirements of a VoIP system. Be sure to have this conversation with your client.
3. How can you prepare end-users for deployment?
The success of a VoIP deployment is truly decided by the end-user’s good opinion of the technology. You can help cement that success by fully educating the end-user regarding the system’s services, capabilities, and limitations. Connect them with a trained technical expert who can explain day to day functions and save a lot of stress for your client in the long run. That’s one reason we always make sure the technician we send to a site is educated enough about the technology they’re installing to educate others.