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Breaking Out of the Break Fix Cycle

Many companies out there find themselves caught in a break-fix cycle when it comes to their information technology. Whether it’s software or hardware, technology tools and resources might not be maintained until they fail, which puts these companies in a reactive position, not a proactive one. If you’re looking to break out of the break-fix cycle and get greater control over your technology destiny, here are some strategies to consider.

1. Enact Cloud Control

Many businesses hesitate to fully rely on the cloud for data storage and information sharing, but cloud computing is one of the easiest ways for businesses to eliminate some of the issues that can demand a break-fix. The cloud environment allows multiple functions of communication, analysis, and data storage to be integrated and backed-up online. Since these applications are hosted on the web, they’re usually updated automatically to stay compatible with operating systems and/or web browsers. Even better, the developers and providers of these applications are usually monitoring their function, so they’ll be working immediately to fix the problem if the application becomes inaccessible or malfunctions, instead of needing to hear from their users to know there’s an issue.

2. Harness Employee Proficiency

One long-term strategy for breaking out of the break-fix cycle is to ensure employees are comfortable with the technology and hardware they’re using. If almost everyone is better with Macs than PCs, for instance, the up-front investment in hardware they’re comfortable using could mean long term savings.  The need for break fixes and even training is reduced, while productivity improves. Google CIO Ben Fried says one strategy for those choosing this approach could be to make it clear to employees if their tech preference is costing the company additional money, and define how that additional investment is expected to show returns via productivity goals. 

3. Unified Network Server and Network Security

If a business isn’t already on a comprehensive network server, many of their break-fix needs might be coming from security concerns like viruses, or issues of one server or another not functioning when needed. The trends of modern business and the desires of today’s workforce means the need for secure remote access to internal systems is also on the rise.  Users in many different locations might need to be under the security  and data storage umbrella of the company that employs them.

Even if no one at their company works remotely or in multiple offices, CIOs and other decision makers constantly find themselves asked to provide a bring-your-own-device, secure network for everyone. If they’re trying to achieve that aim using multiple servers  at once, the need for a break-fix is just waiting to arise. 

DiverseNet exists to make all forms of IT solutions easier for our clients. Whether you’re facing a situation where a large-scale break-fix is necessary, or looking to restructure your internal operations to make break-fixes less common or problematic, we want to support your success. Our techs don’t just get the technology back up and running, they figure out why it failed, and do their very best to ensure it won’t happen again.

Our expert network of technicians, coupled with our consulting and industry expertise, can make even the largest break-fix easier than you imagine. Please contact us with any questions or needs we can help resolve, and let us help turn your technology back into a convenient tool, not a source of stress.

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