With IT integration becoming an essential part of every business, you can find a technician around just about every corner. However, not every technician is ready to take on every job. It takes a lot more than basic knowledge to create the ideal technician. So how do you go about finding the right fit for your job, beyond the list of skills on a resume?
From the soft skills that make any worker easy to work with to the support systems that help techs thrive, here are the five qualities you should look for in every technician you hire for your company.
1. They Know Their Stuff
Okay, first things first: That list of skills on the resume can be a huge indicator of a candidate’s performance on the job. Specializations are what set one technician apart from the next. The ideal technician for any given job is one that has expertise in the area in which the job pertains to, so it’s important you understand what’s required for a given job. This isn’t just for the sake of expertise, but also for efficiency’s sake; a technician that knows what they’re doing will do it a lot quicker-and better-than one that doesn’t. To that end, you should view each job as its own separate need with its own requirements for an ideal tech. Be sure you also dig deeper than that list of skills; many techs will claim they have expertise in an area, but they might not have the mastery you require. Ask questions of prospective technicians that will prove they have the specific know-how you need.
2. They’re Professional
We think it’s pretty safe to say that expertise is the number one reason to employ a technician for a job, but it’s not always the most important. The ideal technician will carry soft skills with them alongside their knowledge. It’s equally important to show up on time, to communicate effectively to clients, and be trustworthy with the work. Regardless of the technical skill set a technician may possess, if they don’t give off positive, professional vibes, then they won’t be instilling confidence in those they’re working for.
3. They’re Available
What good is a technician if they’re never available? The most difficult part of outsourcing IT support is making sure you have the right resources at the right time to keep things running smoothly. Any business with ongoing IT needs should have not just one technician, but a go-to technician service with backups that they can rely on, whenever they need them. With the right onsite deployment partner, you can trust that you’ll always have a knowledgeable tech right when you need them.
4. They Look Ahead
When a problem arises, you want to know that it’s going to be taken care of as soon as possible. However, the ideal technician not only thinks about addressing the immediate problem but also looks to the future and how they can prevent any more problems from occurring. This requires an intimate understanding of the resources and equipment available to solve a problem, and a willingness to focus on what’s best for the client long term, and not just what’s best for the technician to get the job done quickly.
5. They’re Free to Focus
Regardless of the situation, you want to trust that the technician brought in to do the work is able to do so properly. The best technicians are ones that are supported to do the work they need to do. This includes a separation between the the business side of a work order–contracting, invoicing, etc.–from the onsite work of each job.
At DiverseNet, we support our technicians (and better serve our clients) by carefully selecting techs that meet our high standards, and by offering continual professional development. Our field service staff is involved at every step of the way in order to match the best technician for each and every project and to support them in their work in every way possible. No more awkward billing conversations with field techs. No more one-off hiring and hoping you found the right person for every job. Our network includes many ideal technicians with a wide variety of skill sets and specializations ready to tackle any need our clients might have.