You formed your tech team to make all of your onsite IT deployment and maintenance processes more manageable, but unfortunately that’s often easier said than done. Even with all the right people, you may still find that you’re experiencing some errors or mistakes, like not obtaining the right work permits, or properly surveying the worksite before you begin IT work, or even choosing the right technician.
When processes do get overcomplicated or messy, it’s not necessarily your team’s fault, but can often be due to how you’ve set those processes up in the first place. Let’s face it: when you connect a ton of wires to a single source, those wires are bound to become tangled if they’re not adequately organized. Your team isn’t any different; they need to know exactly who is responsible for what and how they are supposed to carry out each order.
Audit Your Processes
Seamless experiences provide clients with a lasting, comfortable impression of working with your business.
It’s never too late to take a good look at how your team approaches each situation. When you onboard a new project, are you really making the best use of everyone’s time with your current process? Some simple mishaps can often spring up from basic process faults, especially when you have a lot of people collaborating on individual pieces of a single project.
For Example: if you have multiple people managing the same steps of the process, they are bound to get tangled up within one another’s work. You’ll find that thoroughness isn’t actually helping anything, but confusing everything.
The right step-by-step follows a sturdy timeline, which usually goes in an order like this:
Sales > Sales Support > Operations > Pre-Work > Work > Post-Work
Within each big step, there’s smaller steps that must be taken. These little steps ensure that the process goes smoothly. But it goes farther than just defining the steps that must be taken, you also need to clearly define your team’s roles to better understand who is responsible for what. This is where an experience either remains seamless or unravels.
Clearly Define Your Team’s Roles
The process comes first, but then a clear understanding of how it is carried out comes next. This starts with clearly defining and assigning roles to your team members. Everyone was brought on for a reason so make sure that everyone is working to enhance your day-to-day, not hurt it. Properly label each task and know who is responsible for what—who sources the technicians, who schedules it, who manages the time on site. Defining these roles are important, but it also means setting clear expectations of each role.
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Integrate Your Partners into the Mix
Doing everything under one roof may still prove to be complicated, and that’s why you work with partners to help out. Finding the right partner means looking for one that will be able to enter the process that works for you and help you maintain it. They should be able to fit right in and understand how everything comes together. But it goes farther than that. In fact, a perfect partner will not only fit in, but will help you streamline your processes and make them better. They can detect pain points and understand unnecessary steps or components.
It’s not hard to recognize how a process can get tangled up without effective organization. When all of your wires are crossing each other, there’s no telling who’s doing what and when. At DiverseNet, we’re not just experts at sourcing qualified technicians, we’re also experienced in developing effective onsite IT deployment and maintenance processes. In many ways, these starts with auditing our client’s current processes and helping them understand how to better organize them for a better customer experience.