The right tech, in the right place, at the right time, with the right skill set and the right tools to get the job done right…the first time.
Representing your brand is critically important to DiverseNet. We train our internal staff to take full ownership of the work order as if they were the end user. This responsibility ensures our staff understands the importance of each individual work order. Our success is your success.
At DiverseNet, we believe details are an important distinction between acceptable service and excellent service. We collaborate with each client to develop a specific workflow for your projects and work orders. This customized plan includes expectations, communication levels, escalation points, deliverables and much more. Access to our custom Web Portal provides you the status of each service event as well as historical data on past events.
Developing a thorough scope of work and scheduling the right tech with the right skill set is a large part of our execution success. Additional steps ensure even greater success, such as confirming tech arrival times, requiring proper dress codes and ensuring the use of proper tools. These are just a few items we – as your brand ambassador – manage prior to the tech arriving on-site resulting in the best possible outcome.
Our goal is to be a valued partner to our clients. We conduct periodic meetings to review results and determine any adjustments needed. Additionally, reports are generated providing valuable metrics, such as: On-Time Percentages, First Run Completion Rates, Tech Issues, Client Issues, Cost Per Ticket and Average Time on Site. Many clients have additional reporting needs beyond our standard package.