Management in any industry has similar challenges, but some hurdles get higher depending on the market sector in question. Below, we’ve identified five demands that those in charge of IT departments encounter more often than over other industries—and the solutions we’ve found meet them best.
Rapid Industry Change
Whether it’s data analytics, mobile integration, or cloud storage, the innovations across the IT field happen so fast, pending projects might be out of date before they’re even implemented. The role of an IT manager in relation to the rapid evolution of their industry isn’t just to understand these changes and what they mean for users, it’s to be a change leader. That means approaching new projects with flexibility, and ensuring all individuals across the company understand and support any IT changes taking place. It’s also the role of an IT manager or CIO to ensure investment is made wisely in proven technologies.
Issues with Vendors
Maybe you ordered a new set of tablets for your staff, but the software package they came installed with isn’t what was agreed on. Or maybe they were missing the charge cables. Or maybe they were never delivered at all. While every manager is subject to the hurdle of needing supplies from vendors, for an IT manager, when a vendor drops the ball, operations in a modern company come to a halt. If there’s an issue with Comcast or the newest Microsoft patch, everyone around the office is going to be impacted. This is a situation that is often outside a manager’s control, but maintaining a good relationship with your vendors and setting clear expectations of their services makes this hurdle easier to jump when it pops up.
Depending on your industry, you may have state or federal regulations that apply to your digital security and/or record storage. Even if you don’t, internal policies about how long to keep files and who can access specific systems can make managing your company’s daily operations a challenge. Especially now that cloud storage costs money at high volumes, not every file can be saved for years, but the law might require that it has to be. If you’re in this position as an IT manager, ensure you understand exactly what your compliance requirements are. Collaborate with other department heads about what needs to be saved and who is allowed to access it.
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Finding good technical talent is more of a challenge than ever, even though the industry is one of the fastest-growing in the world. When you need a technician to do a job, the only option you might have is to trust an online profile or review about their services. This doesn’t guarantee expertise or professionalism. The best strategy an IT manager can implement is to keep a database of their most trusted technicians, and have them ready to call should something go wrong.
Very few managers in this world are lucky enough to work with an unlimited budget. No manager is a stranger to the budget challenges that accompany pretty much every other challenge they face. But for an IT manager, costs have a special tendency to get out of control fast. When a tech deployment takes longer than expected, or a repair has to be done multiple times, IT managers find themselves short on funds to carry out the rest of their necessary projects. That’s one of the many benefits of partnering with a company like DiverseNet. When we deploy a technician to a site to work a set number of hours, that manager knows exactly what the costs will be, short of an unforeseeable time sink. And further, that IT manager knows an expert will be handling their ticket, not someone untrained.
WHILE THE IT INDUSTRY EVOLVES, THE NEED FOR QUALITY TECHNICIANS NEVER CHANGES. LEARN MORE ABOUT HOW TO BRING OUT THE BEST IN YOUR TECHNICIANS WITH A FREE DOWNLOAD OF OUR WHITE PAPER, THE THRIVING TECHNICIAN: A FIELD GUIDE.